Thank You for visiting our website - https://ryokoesim.com (“Website”). Please read these Terms of Services (“Terms”) before using the Website, using any of its features or placing any purchase requests. These terms govern Your use of the Website and will form a legally binding agreement between You (“User” or “You”) and the operator of the Website whenever You’ll be buying anything on the Website.
If You have not read and/or understood the provisions of these Terms, We recommend that You stop using the Website and refrain from making any purchases via the Website.
1.1.
Ryoko is a brand name and registered trademark used by UAB Globara. The Ryoko eSIM mobile data Services available on this Website are sold and provided to You by ORIAVA INC.
ORIAVA INC
354 Downs Blvd, Suite 101, Franklin, TN 37067
Registration No. 99-3800872
ORIAVA INC (hereinafter referred to as “We”, “Us” or “Our”) is the contracting entity and customer-facing seller of the Ryoko eSIM mobile data Services under these Terms. Whenever You purchase any Services on the Website, You enter into a contractual relationship with ORIAVA INC, and such relationship is governed by these Terms and applicable laws.
1.2. Ryoko eSIM mobile data Services are digital, data-only mobile connectivity services provided through an eSIM profile that can be downloaded and installed on a compatible device. The Services may include prepaid Data Plans, Subscriptions, Top-Up Services and related mobile connectivity features made available on the Website from time to time. Unless explicitly stated otherwise, the Services do not include a traditional mobile telephone number, voice calling services or SMS services.
1.3. The Services are provided digitally and do not include a physical SIM card, unless explicitly stated otherwise at the time of purchase.
1.4. In order to use the Website and make any purchase on the Website you must meet the following minimal requirements:
(a) You have read these Terms and agree to be bound by them;
(b) You are legally capable of entering into a binding contract under applicable law and are of legal age to use the Website and Services in Your jurisdiction;
(c) You are using the Website for Your own personal interest and do not seek to use the Website for the interest of any other business entity or subject, regardless of it being a natural or a legal person.
1.5. The Website and Services are intended for adult users or users otherwise legally permitted to enter into binding contracts under applicable law.
1.6. If You have read these Terms but do not fully understand the provisions set out herein please contact our customer support team by filling an online contact form at Contact and refrain from buying anything on the Website until you fully understand all the terms and conditions.
1.7. We reserve the right to verify Your identity, account information and use of the Services where We reasonably believe that You do not comply with these Terms, applicable laws, regulatory requirements, fraud prevention, KYC, SIM/eSIM registration, identity verification or other compliance-related requirements.
1.8. Depending on Your location and applicable laws, taxes or other charges may apply. Where applicable, these will be displayed at checkout before You complete Your purchase.
1.9. We may update these Terms from time to time to reflect changes to the Services, applicable laws, regulatory requirements or business practices. The latest version will always be available on the Website.
2.1. The Website is dedicated to selling Ryoko eSIM mobile data services, including eSIM profiles, prepaid mobile data plans, top-up services, subscription plans and other related digital services made available on the Website from time to time (collectively, the “Services”).
2.2. The Services are intended for users who are legally capable of entering into binding contracts under applicable law and for personal use only.
2.3. The Services are provided for personal, travel-related or occasional mobile internet use only and are not intended to replace permanent home broadband, office internet, commercial connectivity, resale or mass usage.
2.4. The availability of the Services, Data Plans, destinations, direct sales, activation or use may vary by country or region and may be restricted due to legal, regulatory, commercial, technical, network-related or partner-related reasons. Certain Data Plans or destinations may not be available for purchase, activation or use in some countries or regions. Supported destinations, operators and network availability may change from time to time. Information about destination coverage, availability and supported devices applicable to Your selected Data Plan will be made available before purchase or by other reasonable means.
2.5. You can find specifications, descriptions, important usage information and other relevant details about the Services on the Website or otherwise made available by Us before purchase. Before purchasing, You must review the selected data plan details, including destination/country coverage, data allowance, validity period, activation requirements, device compatibility requirements, subscription or renewal terms (if applicable), fair use limitations and any applicable speed or network restrictions.
2.6. You may purchase Ryoko eSIM mobile data plan Services through the Website. An eSIM profile and related activation information (including QR codes, activation codes or installation details) may be delivered electronically, including via email or other supported delivery methods made available by Us from time to time. The Services are digital, data-only mobile connectivity services, unless explicitly stated otherwise at the time of purchase.
2.7. Unless expressly stated otherwise, the Services do not include voice calls, SMS, MMS or a mobile phone number. The Services are intended for mobile data access only.
2.8. To use the Services, You must have an unlocked, eSIM-compatible device and a stable internet connection for purchase, installation and activation purposes. You are responsible for ensuring that Your device is properly configured and compatible with the supported device requirements made available on the Website or support pages. We are not responsible if You are unable to use the Services because Your device is locked, incompatible, incorrectly configured or does not support eSIM functionality.
2.9. After purchase, You will receive the information necessary to download, install or access the eSIM and the selected Data Plan. Such information may include QR codes, activation codes, email communications or other supported delivery methods made available by Us from time to time. QR codes may be limited to single installation or activation use unless explicitly stated otherwise. A short technical delay may occur before the purchased Data Plan becomes available for use. Unless explicitly stated otherwise, the selected Subscription period and billing cycle begin from the time of purchase, although actual data usage may only commence once the eSIM has been activated and becomes available for use.
2.10. The selected Data Plan remains valid for the applicable period and usage conditions displayed at the time of purchase. The applicable Data Plan expires when the applicable validity period expires or, where applicable, when the purchased data allowance or included high-speed data allowance has been fully used, whichever occurs first. Any unused data or remaining high-speed data allowance will expire at the end of the applicable validity period and will not be refunded, transferred or rolled over unless required by applicable law or explicitly stated otherwise.
2.11. If You purchase a recurring payment plan for mobile internet data Services ("Subscription"), You expressly consent to the automatic renewal of the Subscription and authorize recurring charges to the payment method selected by You at checkout until the Subscription is cancelled. Subscription fees will be charged at the billing frequency selected at the time of purchase. The applicable billing period, pricing, renewal terms and cancellation methods will be disclosed before checkout.
2.12. Unless cancelled before the renewal date and unless otherwise stated at checkout, Your Subscription will automatically renew at the same price and billing frequency selected at the time of purchase. The applicable Subscription fee will be charged to the payment method provided by You at checkout. You may cancel Your Subscription at any time using the cancellation methods made available by Us from time to time, including through the Website or customer support. Cancellation will stop future recurring charges, but You will continue to have access to the Subscription Services until the end of the then-current paid billing period.
2.13. If You reach or exceed the applicable data allowance or fair use threshold, the Services may be suspended, restricted, slowed down, or may require the purchase of additional data or renewal, depending on the selected plan and applicable fair use rules.
2.14. If We are unable to process the renewal payment, the Subscription may be suspended, restricted or cancelled upon the end of the current billing period unless payment is successfully completed.
2.15. If, due to Our fault, You were unable to use the Services or were incorrectly charged, We will assess the issue and may, where appropriate or required by applicable law, provide replacement Service access, extend the validity period, issue account credit, or refund the relevant amount to the original payment method.
2.16. Unused data or unused portions of the Subscription will not be exchanged for cash, refunded, transferred or rolled over, unless required by applicable law or expressly stated otherwise.
2.17. We may change Subscription pricing from time to time where reasonably necessary for legal, regulatory, commercial or operational reasons. If the price of Your active Subscription changes, We will notify You in advance before the new price becomes effective. If You do not agree to the new price, You may cancel Your Subscription before the change takes effect.
2.18. Subscription Services are subject to network availability, coverage, technical limitations and other factors described in these Terms.
2.19. Where available, You may temporarily pause Your Subscription for one of the available pause periods made available by Us (for example, 1, 2, 3 or 6 months). Once a pause period is activated, access to the relevant Subscription Services will be temporarily suspended and recurring billing will be paused for the duration of the selected pause period.
2.20. At the end of the selected pause period, the Subscription will automatically resume and recurring billing will continue. The billing cycle may be adjusted by extending the current Subscription period by the duration of the pause period.
2.21. Unless explicitly stated otherwise, the Subscription pause feature may only be used once per Subscription. Once activated, the selected pause period may not be modified, shortened or cancelled until it expires. However, You may still cancel the underlying Subscription during the pause period. In such case, future recurring Subscription charges will not resume after the pause period ends.
2.22. We do not guarantee that the Subscription pause feature will be available for all Subscription plans or at all times. We may restrict, modify or disable this feature, subject to applicable law and these Terms.
2.23. You may purchase additional data for Your eSIM mobile data plan through Our Top-Up Services, where available. A Top-Up is a one-time, non-subscription purchase that provides an additional fixed data allowance for the selected Data Plan.
2.24. Available Top-Up options, including applicable data allowance, price and validity period, will be displayed at the time of purchase.
2.25. The validity period of a Top-Up starts from the time of purchase, although a short technical delay may occur before the Top-Up becomes available for use. Unless explicitly stated otherwise at the time of purchase, each Top-Up remains valid independently for the period displayed at checkout or in the applicable plan details.
2.26. Any unused Top-Up data will expire at the end of the applicable validity period and will not be refunded, transferred or rolled over, unless required by applicable law or explicitly stated otherwise.
2.27. The purchase of a Top-Up does not extend, renew or otherwise modify the billing cycle, renewal date or recurring payment obligations of Your Subscription or original Data Plan, unless explicitly stated otherwise at the time of purchase.
2.28. Mobile internet data plan Services are intended for reasonable personal, travel-related and fair use only. The Services may not be used for unlawful, abusive, automated, commercial resale or network-disruptive activities, including excessive usage, SIM farming, machine-to-machine usage, unauthorized redistribution, use as a paid proxy or use as a permanent replacement for fixed-location internet services.
2.29. We and Our network partners may apply reasonable network management or fair use measures where necessary to maintain network stability, protect service quality, prevent fraud or abuse, comply with legal or regulatory obligations or ensure fair access for other users. Such measures may include temporary speed reductions, usage restrictions or suspension of the Services.
2.30. Certain Data Plans may be subject to fair use limits, reduced-speed connectivity or other usage conditions after the included high-speed data allowance has been used. Certain Unlimited Data Plans may be subject to reduced-speed connectivity after a specified amount of high-speed data usage during the applicable billing period. Applicable limits, speeds and usage conditions will be disclosed at the time of purchase or in the applicable plan details.
2.31. Tethering, hotspot functionality or other data-sharing features may be restricted or unavailable for certain Data Plans or destinations where indicated at the time of purchase or in the applicable Service details.
2.32. We may monitor usage patterns to detect security risks, excessive usage, fraud, abuse or violations of these Terms and may suspend, restrict or terminate the Services where reasonably necessary to protect the integrity, security or lawful operation of the Services.
3.1. The final price for the Services, including applicable taxes and fees where required by applicable law, will be displayed on the checkout page before You complete Your purchase.
3.2. Prices for Services and Subscription Services will be displayed at checkout at the time of purchase and may vary depending on the selected Data Plan, billing period, destination, applicable taxes, currency, discounts or promotional offers. Unless explicitly stated otherwise at checkout, recurring Subscription payments will be charged at the same price and billing frequency selected at the time of purchase. We may update pricing, discounts or promotional offers from time to time. If the price of an active Subscription changes, We will notify You in advance before the new price becomes effective.
3.3. We reserve the right to modify, suspend or discontinue any Services, Data Plans, destinations, coverage areas or features, subject to applicable law and these Terms.
3.4. As the eSIM and related mobile internet data plan Services are provided digitally, no shipping costs, customs duties, import fees or physical delivery charges apply.
3.5. Where VAT, sales tax, goods and services tax or any similar tax is applicable, such tax will be calculated and charged in accordance with applicable law and will be included in, or added to, the price displayed at checkout, as required by applicable law.
3.6. Additional charges, currency conversion fees or other payment-related fees imposed by Your bank, card issuer or payment provider may apply and are outside Our control.
3.7. We accept payments by credit card, PayPal and other electronic payment methods made available at checkout. We do not accept cash, checks, cash on delivery or other offline payment methods, unless expressly stated otherwise at checkout.
3.8. We reserve the right to refuse, suspend, restrict or cancel any order, transaction or Subscription where reasonably necessary to prevent fraud, abuse, unauthorized commercial use, payment failures, security risks, unlawful activity or violations of these Terms.
3.9. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
4.1. We may offer discounts, promotional codes or other promotions from time to time. Any such offers will be subject to the terms displayed at the time of the offer or at checkout. Unless expressly stated otherwise, discounts and promotions cannot be exchanged for cash, transferred, combined with other offers, or applied retroactively.
5.1. The Services are delivered digitally. After successful payment, You will receive access to the purchased eSIM, Data Plan, QR code, activation link, installation instructions or other digital method made available by Us. Delivery may depend on successful payment processing, fraud checks, availability of the selected Data Plan and other technical systems.
5.2. You are responsible for providing a correct email address and ensuring that You can access the relevant account, device and internet connection required to install and activate the eSIM.
6.1. By purchasing and activating the Services, You expressly request immediate provision of the digital Services. Where permitted by applicable law, You acknowledge that statutory withdrawal or cancellation rights may be lost once the Services have been activated, provisioned or used.
6.2. Refunds for non-activated and unused Data Plans
You may request a refund for an eSIM Data Plan within 24 hours from the time of purchase if no data usage has occurred under the relevant Data Plan. Subject to applicable law, We may, at Our discretion, also consider refund requests submitted after this period where the Services have not been used at all.
6.3. Refunds for activated Data Plans
A Data Plan will generally be considered used once any data usage has occurred under the applicable Data Plan. Refunds for used Data Plans are generally not provided unless required by applicable law or expressly agreed by Us. In certain cases and subject to applicable law, We may, at Our discretion, consider partial refunds or account credits where only a minimal portion of the Services has been used.
6.4. No refund cases
Refunds will not be provided where the Data Plan has expired, where any data usage has occurred under the applicable Data Plan, or where the inability to use the Services was caused by an incompatible or locked device, incorrect device settings, user error, breach of fair use rules, unsupported destinations or circumstances outside Our reasonable control.
6.5. Subscription refunds
For Subscription plans, refund requests will be assessed based on the relevant billing period. Refunds for previous billing periods are not provided. If You have used any data during the current billing period, We will generally not provide a refund for that billing period, unless required by applicable law or expressly agreed by Us.
6.6. Refund process
Approved refunds will be made to the original payment method within a reasonable period and no later than required by applicable law.
7.1. We will use reasonable efforts to provide the Services in material accordance with these Terms and the applicable Data Plan description during the relevant service period. This does not guarantee uninterrupted Services, specific speed, quality, coverage, latency, network availability, compatibility with every device, or Service availability in every location. This warranty does not cover issues caused by Your device, device incompatibility, locked devices, incorrect installation or configuration, lack of local network coverage, signal limitations, roaming partner restrictions, third-party network outages, regulatory restrictions, fair use restrictions, or other factors outside Our reasonable control.
8.1. We process Your personal data in accordance with applicable data protection and privacy laws. More information on how We collect, use, share and retain Your personal data, and on Your rights, is provided in Our Privacy Policy available on the Website.
8.2. To provide the Services under these Terms, We may need to collect and process certain personal data and service-related information, including account, contact, billing, payment-related and technical information necessary to purchase, activate, provide, support, monitor or troubleshoot the Services. If You do not provide the required information, We may be unable to deliver, activate or continue the Services.
8.3. In certain countries or regions, applicable laws, mobile network operators, roaming partners or regulatory requirements may require subscriber identification, eSIM/SIM registration, KYC checks or other verification before or during provision of the Services. Where required, You agree to provide accurate information and documents reasonably requested for such purposes. If You do not provide the required information, We may be unable to provide, activate or continue the Services.
8.4. We may contact You by e-mail, through the Website, account, customer support tools, or other contact details provided by You where necessary to provide important service-related notifications, including notices about the Services, account, billing, security, regulatory requirements or changes to these Terms. Such communications are service-related and are not considered marketing communications.
9.1. Please note that Our Services are provided for personal, lawful and non-commercial use only. By agreeing to these Terms, You confirm that You will purchase and use the Services only for Your personal use and not for resale, commercial distribution, SIM farming, IP selling, mass distribution, or any other unauthorised commercial purpose. This restriction does not affect Your statutory rights as a consumer under applicable laws.
9.2. You may not use Our Services, the Website, any eSIM, Data Plan, Account, or related digital functionality for any illegal, fraudulent, abusive, harmful, or unauthorised purpose. All content of the Website and any materials provided by Us, including graphic designs, text, software, trademarks and other content, belongs to Us or Our licensors and is protected by applicable intellectual property laws. Any use of such content for purposes other than personal use, without Our prior written permission, may constitute a breach of these Terms and applicable laws.
9.3. We have the right, but not the obligation, to investigate any suspected illegal, abusive, unfair or unauthorised use of the Website, Account, eSIM, Data Plan, Services or related digital functionality and to take appropriate action, including restricting, suspending or terminating access to the Services, where We reasonably believe that You are violating these Terms or applicable laws.
While using the Website, Account, eSIM, Data Plan, Services or any related digital functionality, You must:
(a) not use the Services, Website or any related content for any illegal purpose or in violation of any local, national or international law;
(b) not use the Services for criminal, fraudulent, abusive, harassing, harmful or unlawful communications or activities;
(c) not violate or encourage others to violate the rights of third parties, including intellectual property, privacy or data protection rights;
(d) comply with all policies, instructions and restrictions made available on the Website, at checkout, or otherwise communicated by Us;
(e) not transfer, assign, sell, lend or otherwise make Your Account, eSIM, Data Plan or Services available to another person without Our prior written consent;
(f) provide true, accurate, complete and up-to-date information to Us, including account, billing, contact and, where required, identity verification information;
(g) provide proof of identity or other information required for regulatory, security, fraud prevention or compliance purposes, if requested;
(h) use the Services for personal use only and not for resale, commercial distribution, SIM farming, IP selling, mass distribution, or any other unauthorised commercial purpose;
(i) not use the Services in a way that interferes with, damages, overloads, disrupts or negatively affects Our network, systems, partners, other users, or the proper functioning of the Services;
(j) not use the Services to circumvent network controls, technical restrictions, fair usage measures, security features, access controls, or any other limitations applied by Us or Our partners;
(k) not use the Services for unauthorised machine-to-machine communications, automated high-volume activity, bulk messaging, scraping, scanning, fraud, spam, or similar activities;
(l) not use the Services for mass file sharing, peer-to-peer traffic, torrenting, excessive tethering or hotspot use, unless hotspot or tethering is expressly included in the selected Data Plan or purchased as an additional feature;
(m) not interfere in any way with security-related features of the Website, Account, eSIM, Data Plan, Services or related digital functionality;
(n) not access, monitor, copy, scrape, crawl or extract any content or information from the Website using any robot, spider, scraper or other automated means without Our prior written permission;
(o) not claim false affiliations, access another user's account without permission, impersonate any person, or falsify Your identity, age, date of birth, contact details or any other information provided to Us;
(p) not use the Services in any country or territory where such use is prohibited or restricted by applicable law, sanctions, export control rules, telecom regulations or other legal requirements;
(q) comply with applicable laws and regulations in Your country of residence and in any country where You access or use the Services;
(r) not perform any other activity that is inconsistent with these Terms, applicable laws, fair usage requirements, or Our reasonable instructions.
9.4. You acknowledge that the Website, Account, Services and related digital functionality may not be available at all times, including during maintenance, updates, network outages, partner network issues, technical failures, security incidents, regulatory restrictions, or other circumstances beyond Our reasonable control. We may temporarily restrict, suspend or interrupt access to the Website, Account or Services where necessary for maintenance, security, operational, legal or network management reasons.
10.1. The Website may provide links to other websites maintained by third parties. Any information, products, software, or services provided on or through third-party sites are controlled by the operators of such sites and not by us. When You access third-party sites, You do so at Your own risk.
10.2. We honour the privacy of Our customers, thus all testimonials and/or comments displayed on the Website might have fictional names and associative pictures. The identity of the consumers is known to Us, but We will never display Our users’ true names or images except when a user gives its express consent to display his/her name and/or image.
10.3. Please note, that We collect customer reviews through various channels, including direct Website submissions, post-purchase email surveys, user account feedback forms, and automated tools such as third-party APIs and notifications. To ensure authenticity, We implement verification measures - such as linking reviews to specific transactions or requiring user authentication - and actively monitor for fraudulent or automated reviews. When sharing customer reviews, We comply with all applicable data protection laws while preserving the integrity of genuine reviews.
10.4. All submitted reviews are subject to moderation to ensure they meet Our content guidelines and Terms of Service. We reserve the right, in Our sole discretion, to remove or choose not to publish any reviews, including but not limited to those that contain offensive language, personal data, unverifiable claims, or statements that could be interpreted as legal, financial, or medical advice. We also reserve the right not to display reviews that are deemed irrelevant or inconsistent with Our community standards. Reviews that align with these standards and contribute to Our customer community may be displayed on the Website.
10.5. Unless otherwise indicated, this Website is Our property and all source code, databases, functionality, software, designs, text, photographs, and graphics on the Website are owned or controlled by Us and are protected by copyright and trademark laws. It is forbidden to copy or use any of the Website's contents without prior written approval by Us.
10.6. THE SERVICES, INCLUDING ANY eSIM, MOBILE INTERNET DATA PLAN, WEBSITE, ACCOUNT OR ANY RELATED DIGITAL FUNCTIONALITY, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, QUALITY, SPEED, LATENCY, COVERAGE, COMPATIBILITY OR UNINTERRUPTED USE.
10.7. We do not guarantee that the Services will be uninterrupted, error-free, available in every country, region or location, or available at any particular speed, latency, technology standard, signal strength, quality level or network coverage level. The availability, quality and performance of the Services may vary depending on Your location, destination country, device, device settings, network coverage, network congestion, roaming partner, local operator, maintenance, regulatory restrictions, technical limitations and other circumstances outside Our reasonable control.
10.8. We are not responsible for any inability to access, activate, install or use the Services caused by an incompatible, locked, unsupported or incorrectly configured device, incorrect installation, deletion or removal of the eSIM profile, insufficient internet connection required for installation or activation, incorrect user settings, device software issues, operating system restrictions, or restrictions imposed by third-party network operators, roaming partners, device manufacturers, app stores or other third parties.
10.9. We are not responsible for disruptions, delays, reduced speeds, reduced availability, service interruptions, lack of coverage, inability to connect to a network, or degraded Service quality where such issues are caused by network congestion, roaming partner or local operator limitations, maintenance, outages, regulatory restrictions, emergency measures, force majeure events, Your device, Your settings, or other circumstances outside Our reasonable control.
10.10. Any coverage maps, speed estimates, availability information, destination information, device compatibility information, plan descriptions, data usage estimates or similar information displayed on the Website, in Your Account or otherwise provided by Us are for general information only. They may not reflect actual Service availability, speed, coverage or quality at the time and place where You use the Services.
10.11. Any information provided on the Website, in Your Account or otherwise by Us is for general informational and commercial purposes only. The Services should not be used for any high-risk activities where failure, interruption, delay, reduced availability or reduced performance of the Services may result in damage or injury to persons, property, environment, finances, business or critical operations. You assume all risk arising from Your use of the Services in such circumstances.
10.12. We make reasonable efforts to display information about the Services, Data Plans, destinations, device compatibility, availability, prices and features accurately. However, We do not guarantee that any information displayed on the Website, in Your Account or otherwise made available by Us will always be complete, current, error-free or reflect the actual availability, performance, coverage, speed or quality of the Services in a specific location or at a specific time.
11.1. To the extent permitted by applicable law, You agree to indemnify and hold harmless Us and Our Affiliates, officers, directors, employees, agents and service providers from and against any third-party claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or related to:
(a) Your breach of these Terms;
(b) Your unlawful, fraudulent or abusive use of the Services;
(c) Your violation of any applicable law or regulation in connection with the Services;
(d) Your infringement of any third-party rights;
(e) any resale, redistribution, automated usage or unauthorized commercial use of the Services by You.
11.2. This indemnification obligation shall not apply to the extent that any claim, loss or liability results from Our negligence, willful misconduct or violation of applicable law.
11.3. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by You, and You agree to reasonably cooperate with Us in the defence of such claim.
12.1. To the maximum extent permitted by applicable law, We shall not be liable for any indirect, incidental, consequential, special or punitive damages arising out of or related to the use of the Services, including interruptions of connectivity, loss of data, reduced service quality or inability to access the Services, even if We have been advised of the possibility of such damages. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
12.2. The Services rely on third-party telecommunications networks, roaming partners, infrastructure providers and local operators. Coverage, network availability, connection quality, speed and overall service performance may vary depending on country, location, device compatibility, network congestion, local technical limitations, regulatory requirements (including SIM/eSIM registration or identity verification requirements) and other factors outside Our reasonable control.
12.3. We do not guarantee compatibility with all devices, networks or jurisdictions. We shall not be liable for interruptions, delays, degraded service quality, failed activations or inability to access the Services resulting from third-party network providers, roaming partners, force majeure events, governmental actions, technical failures, device incompatibility or Your failure to follow applicable installation, activation or usage instructions.
12.4. You are responsible for ensuring that Your device is unlocked, eSIM-compatible and otherwise compatible with the relevant technical, network and installation requirements before purchasing or activating the Services.
12.5. To the maximum extent permitted by applicable law, Our total aggregate liability arising out of or related to the Services shall not exceed the amount paid by You for the affected Service giving rise to the claim.
12.6. While We implement reasonable security measures, We cannot guarantee that the Services, Website or related transmissions will always be secure, uninterrupted or free from cyber threats, unauthorized access, viruses or other harmful components. Users are responsible for maintaining appropriate security measures on their own devices, software and systems.
12.7. Certain features, connectivity services or network functionalities may be provided or supported by third-party telecommunications, infrastructure or technology partners. We are not responsible for the acts, omissions or performance of such third parties.
12.8. We may suspend, restrict or terminate access to the Services in cases of suspected fraud, abuse, unlawful activity, security risks or violations of these Terms.
12.9. Unless explicitly stated otherwise, the Services are data-only services and do not include a traditional mobile telephone number, voice calling services, SMS services or access to emergency services.
12.10. Some jurisdictions do not allow the exclusion or limitation of certain warranties, liabilities or damages. In such jurisdictions, Our liability shall be limited to the maximum extent permitted by applicable law.
13.1. The Website, Services and all related content, trademarks, logos, software, designs, text, graphics and other materials made available by Us are owned by or licensed to Us and are protected by applicable intellectual property laws.
13.2. You may not copy, reproduce, distribute, modify, reverse engineer, scrape, commercially exploit or otherwise use any part of the Website or the Services without Our prior written consent, except as permitted under applicable law.
14.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania. However, if You reside in a country where mandatory consumer protection laws provide You with additional rights or protections, such mandatory provisions shall apply to the extent required by applicable law.
14.2. If You have any questions, concerns or complaints regarding the Services, please contact Our customer support team first using the contact details provided on the Website. We will make reasonable efforts to resolve complaints informally and in good faith before any formal dispute resolution process is initiated.
14.3. If a dispute cannot be resolved amicably, disputes shall be resolved by the competent courts and authorities in accordance with applicable law. Consumers may also have the right to submit complaints to local consumer dispute resolution bodies in their country of residence.
14.4. To the extent permitted by applicable law, disputes relating to the Services shall be resolved on an individual basis and not as part of any representative or class proceeding.
14.5. Nothing in these Terms limits any mandatory consumer rights or legal remedies available to You under applicable law.
15.1. Severability. If any provision of these Terms is found to be unlawful, invalid or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
15.2. Amendments. We reserve the right to modify or update these Terms from time to time by publishing the updated version on the Website. Continued use of the Services after such updates become effective constitutes acceptance of the revised Terms.
15.3. Entire Agreement. These Terms, together with the Privacy Policy, Refund Policy and any other policies referenced on the Website, constitute the entire agreement between You and Us regarding the Services.
15.4. Electronic Communications. You agree that We may provide notices, updates and other communications electronically, including via email, the Website or customer support channels.
15.5. Prevailing Language. In the event of any inconsistency between the English version of these Terms and any translated version, the English version shall prevail.
15.6. Force Majeure. We shall not be liable for any delay or failure to perform obligations under these Terms due to events beyond Our reasonable control, including failures of telecommunications networks, third-party service providers, natural disasters, governmental actions, labor disputes, cyber incidents or other force majeure events.
You can contact Us by the following details:
Support email: support@ryokoesim.com
Online contact form: https://ryokoesim.com/contact
Phone: +1 (978) 274-3189
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